Important Notes before you Board your Kitten with us.

 

Medical

 

Vaccinations

Ensure your feline has been vaccinated and dewormed. Please submit scan copies of the same. Mandatory Vaccines are Tricat and Anti Rabies

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Microchip

Every Feline entering the premises needs to be microchipped with effect from 01 Jun 21.  You can have your own Vet do this for you or it will be done at the park on the first day of Boarding.

 

​Medicines

​Please give us written instructions for supplements and medicines if any by attaching the same to the Boarding Application Form. Additional charges in certain cases may apply.

 

​In the event your feline has a recent accident or history of a fight please add notes and upload the same in the form provided.

 

​Delivery during the Boarding period

During the stay, if your pet is due for delivery please let us know so that adequate arrangements can be made for the pet to ensure the safe delivery of her kittens. An additional charge of Rs 250/- per kitten delivered would apply and an additional fee of Rs 100/- per day towards Boarding would apply.

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​Emergency Vet

 In case of an emergency, we reserve the right to call for a Vet and attend to the medical needs of pets under our care, Vet and medical bills will need to be reimbursed as per actuals.

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Food

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Felines at Pune Pet Park are fed with balanced food like Royal Canin MeO, Whiskas, etc. Please select the appropriate dry food you would like us to serve your feline during their stay with us. No Home-cooked food. Please do not place requests for soups, ice cream, or boiled chicken.  

 

However wet pouches can be provided and will be billed actuals. If alternate food arrangements can be made additional charges may apply!

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Hygiene and Collar

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Please ensure your feline is handed over to us clean and groomed well. We reserve the right to refuse entry to felines not clean.

 

Bell on a Collar: All felines need to wear a collar with a bell.  Please ensure your feline has one before handing them over. This is optional and would be much better if your feline has this on.

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Accommodation

 

Our Cattery is under construction as such we have limited accommodation for felines.

 

Felines will be kept in Cages and fed accordingly.

 

The main Cattery is scheduled to be ready by the end of March 2023. Indian felines have a tendency to run away and stray free.  As such, they are presently kept in Cages the size of 6x4x4.

 

They have ample space to run about and play around.

 

Felines have a tendency to be aggressive in confinement and run away, In the event of such a mishap, we cannot be held responsible, although all necessary care and action will be taken to keep them safe.

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Bookings

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Plan your trip well our new day starts at 0.00 Hrs so even if you leave your feline at 9.00 pm you will be charged for the day, same way even if you pick up your feline at 7.00 am you will be charged for the day. It would be ideal to drop your feline off early in the morning and pick him up late in the evening. Please book your feline one day in advance to enable us to plan for the next day accordingly, walk-in fees would apply to felines booked the same day.

 

Bookings received without the booking fee will be termed as unbooked, Please pay the booking fee along with the booking. For Calculation of Days please click here

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Calculation of Days

We are open 24/7, Our Days start from 0001 Hrs to 2359 Hrs.  

However, No of days for Boarding is calculated from the day you book him/her in and is counted till the last date you book him/her out. For e.g If Jack comes to us for Boarding on 20 Jan 8 pm to 23 Jan 8 am.  He will be charged for 4 days from 20 Jan to 23 Jan, irrespective of time. 

If you book a single day a flat fee of Rs 500 will be charged or the daily tariff whichever is higher. If the booking is done on the same day, the current tariff along with a walk-in fee of 500 would apply.

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Check-In: We would prefer that you check your pet between 7 and 10 in the morning but no later than 1500 hours in the afternoon.  Odd hour check-ins will have a walk-in fee applied to the same. irrespective of the time you are checking in you will be still charged for the day. No check-in will be allowed before 7 am or after 6 pm.  This timing is maintained to give the pet time to settle in before the night.

 

Check-out: Please be considerate to other pets and request checkout during the same timings as a check-in to avoid disturbance of routine to other pets at the hostel. No check-out will be allowed before 7 am or after 9 pm While checking out the dog will be handed over to the person booking or on the written authority of the person booking the pet.  Please do not send representatives to pick up your dog without properly authorizing them to do so. The Pet will not be handed over. 

 

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Extensions and Surcharges

To request an extension WhatsApp your Extension detail to 7263900195 from your registered WhatsApp number.

 

No Extension Fee will be levied on the First Extension,  however, if you request for a Second Extension an extension fee of Rs 500 levied, and subsequent extensions will also be charged the same way.

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Extensions without intimation a charge of Rs 1000 will be levied for  Birds, Cats, Small and Medium Dogs, and a charge of Rs 1500 will be chargeable for Large Dogs. No claims on your Pet will be accepted after a period of 15 days of extension without any intimation.  

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A formal complaint will be lodged with the Animal State Welfare Board for abandoning a pet and relevant statutes applied after 30 days of stay at the park without any intimation from the owner.

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Felines left at Pune Pet Park for more than a week without any intimation will be considered abandoned, the feline will be transferred to a shelter, and the shelter would initiate legal action. All Dues and costs incurred due to this will be payable by the Pet Parent owner of the feline. 

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Cancellation and Refunds

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To request a Cancellation Please WhatsApp cancellation details to 7263900195 from your registered WhatsApp number.

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If the full stay is canceled Booking Fee of Rs 500 is non-refundable. Part Stay canceled No refunds for the day after the booking has been canceled.  if a major chunk of the stay is canceled a one-day booking will be held back and the balance refunded. 

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Bookings received without a booking fee will not be accepted as confirmed bookings. 

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For Example 

Scenario 1   

Booking done from 20 Jul to 25 Jul,  Pet picked up on 24 Jul - No Refund. 

 

Scenario 2  

Booking done from 20 Jul to 25 Jul, Pet picked up on 22 Jul -  2 Days refund.

Refunds to your Account may take 30-45 days for processing depending on the availability of funds. Refunds to Google Pay numbers may be done faster.

 

If cancellation is done the same day refunds may take only 24 hours to process.

 

For Felines using the Pick and Drop Facility Please Click Here

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Updates While Boarding

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While we try our best to please all pet owners to keep them updated about the welfare of their pets, we do understand and prioritize with first-timers, however, please do not keep insisting on us sending you photos as it becomes difficult, we are more concerned about the welfare of all the pets at the park, keeping them safe and healthy is more important than keeping you happy. 

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We have stopped posting videos and photographs (Regularly) on social media as some of them have blocked our content and even blocked our Twitter handle.  Repeated requests have failed to recover our handle and we do not wish to change our handle nor delete any videos or photographs as they are general in nature and do not offend anybody. Hence the Free Updates option which was available earlier is not available anymore. With effect from 15 Mar, 21 Updates will be reflected in the Boarding Forms as follows

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An update is in the form of a video lasting 15-20 seconds or a photograph.  There will be no added text.  Please refer to the FAQs below to answer most of the questions you may want to know about your pet while they stay with us.

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1.  No Updates.

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2.  Single Updates are sent directly to your WhatsApp or Signal Account with an additional charge of Rs 150 per day. You will be added to a group that gives single updates.  [Whatsapp conversations will be disabled in this group]

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3.  Double updates are Rs 250 per day wherein videos and photographs of your pets are taken to focus on your pets only. 

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4. For Pets whose stay exceeds 30 days weekly updates in the form of videos or photos are sent once a week at no extra charge. [All Paid updates are subject to Internet Connectivity and speed to upload Media Files] 

When you leave your pet with us, we treat him/her as our own baby so rest assured, she or he will be well taken care of.

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The above charges are meant specifically to discourage Pet Owners from bothering the dog handlers who are looking after all the pets equally irrespective of who the owner is.  Updates once selected will not be changed during the entire period of their stay. Unless in case of an emergency please try to avoid calling us with questions in relation to their stay, here are a few questions you may be ready to ask us and these are the answers that you may get in return. Commonly asked questions.

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Whenever any one of the following questions is asked we will refer you to this page to read the answers that we will be giving you.

Q.  Is he/she eating?  

Answer: Yes, he/she is eating, that's what you pay us for, to make sure that he/she eats their food and is looked after.

Q.  Did he sleep well?

Answer: No pet ever sleeps well in a different environment, if anyone tells you this it is not true, once the feline frequents our place a couple of times and is familiar with the environment, the staff, and the permanent felines around they tend to relax and feel comfortable as a second home.  

Q.  Did he/she drink water?

Answer:  The answer will always be Yes; we do not monitor how many times the cats drink water but monitor their urine and stool (Not the number of times but the type and color of the urine or stool) which gives us a fair idea on the health and amount of water the cat drinks during his stay.

Q.  Does he/she trouble you?

Answer: Looking after pets is our Passion, we are passionate and have converted this into a profession for which you are paying us.  Thank you for being concerned but no pets trouble us.

Q.  Did he Miss me?

Answer: Of course, your pet misses you, however, the number of days he stays with us is still used to your TLC.

Q. Have you given him his/her medicines?

Answer: If you have attached a doctor's prescription and have advised us to do so it is obvious that we will give her/him his/her medicines why would we ask you for a medical prescription in the first place.

Q. Has he/she had a bath?

Answer: We do not groom felines unless we are specifically asked to do so.

Q.  I have not received a picture or a video of my pet?

Answer: If you have opted for Paid updates, we do not guarantee that we can send you pictures daily but yes you will still be charged daily.  The reason for not uploading pictures could vary as at times we do not have electricity and sometimes the net connectivity is extremely poor we may not be able to upload media files.

Q.  Is he having a good relationship with other cats?

Answer: Felines take a long time to gel with fellow felines we do not allow them to socialize or mingle with each other unless we are completely sure about their behavior.

Q.  My pet was hurt, is he okay?

Answer: If your pet was hurt and if you have declared this in the form, we will take care of him/her. It is a waste of time trying to find out whether your pet has been miraculously healed as soon as he enters our premises. If you have not declared, then you are an irresponsible pet parent, and please do not show your responsibility by asking us questions about his wounds, we may even ignore such questions.

Q.  Is My pet, Okay?

Answer: Yes, he is okay, that's what you pay us for to make sure they are fine.

Q.  Why are you so rude in answering our questions?

Answer: Our place is built on compassion and connection with animals, we are not running a place for humans we are running a place for pets. Our staff go through a lot of hard work and are stressed, humans can read, animals can't, the fact that we have a detailed website for the humans is to make sure that you are aware of everything and ninety-nine percent of your questions are answered here, if you have not read our website please don't blame us for being defensive.

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Visitors During Boarding

No visitors are allowed during the Boarding period.  In the event the Pet Owner is unable to pick up his pet, the pet will be handed over after receipt of written authority from the pet owner via Whatsapp or email no other individual will be allowed to take the pet home or visit the pet at the facility other than the person booking the accommodation for the pet. Verbal phone calls are not accepted.

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Pick and Drop Facility

 

The pick and drop facility is available at a cost of Rs 40 per Km. However, a minimum charge of Rs 500 per trip will be applicable for places less than 10 Km. This facility is now being offered to Non Members as well, however, this facility is not available for same-day booking.  Please specify the specific time of Pickup and allow 30 minutes plus/minus to accommodate the traffic rush.  This facility is available during the following timings

Pickup:  08:00 hrs to 16:00 hrs

Drop:     11:00 hrs to 20:00 hrs

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Any pick-up and drop to be done outside these working hours will be charged at a flat rate of Rs 2000/- If your residence is 11 Kms from the Park you will be charged Rs 500 plus Rs 40 per km thereafter i.e. Rs 540. Airport Drops and Cremation Pickups will be charged at Rs 2000 irrespective of the distance within Pune City only. If you are using My Gate within your society please pre-authorize the entry for Pune Pet Park staff with the following details 

Name: Derek Demitrius Mobile Number: 7263900195

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Please forward the authorized code to the above number to facilitate smooth entry and exit into your society.  Pune Pet Park staff will not make any entries in any register at any point, if entry is refused you will be charged for the Pickup as mentioned in the booking confirmation.

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For all High Rise Buildings Pickup point will be at the bottom of the building or foyer of the building. For Bungalows and Row Houses, the Pickup point would be by the gate of the Row House or Bungalow.  Pune Pet Park staff are not authorized to enter any flat or Bungalow and please do not request the same.

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The vehicle picking up your pet will send out a WhatsApp Live Location to enable you to check how far we are and organize the pickup and drop-off smoothly.  Please do not keep us waiting as you are delaying other pets.

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Violations and Suspension of Services

Pune Pet Park reserves the right to Suspend Pet Services to Pet Owners (Members and Non-Members) The suspension could be for multiple reasons or one specific reason.

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1. Vaccinations have not been administered on time.

2. There is an outstanding amount that is due and despite repeated reminders, we have not received the same.

3. Your interaction with our staff has been impolite and unbecoming.

4. The terms and conditions mentioned on the website for the specific service are not being followed.

5. Bad Mouthing services provided by Pune Pet Park to other service providers for sympathy or negotiation on rates.

6. Bad and False reviews given by the client. 

7. Having lengthy discussions in the Update group provided specifically for updates.

8. Pune Pet Park reserves the right to cancel or suspend the services to members or non-members without giving them any notice.

9. To Reinstate your membership you will need to apply for a fresh membership with a written apology for the reasons provided. For Reinstated membership, we do not guarantee the same price for services in force for regular members.

10. Suspension may be temporary but may lead to permanent if corrective action is not taken by the Pet owner.

To have your services resumed Please call us on 7263900195 or 8484043012 and we can clarify if it is possible to resume the services To have your services resumed Please call us on 7263900195 or 8484043012 and we can clarify if it is possible to resume the services

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Yellow Slip

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A yellow Slip may be issued to a Pet owner for the following reasons:

Inappropriate conduct of the Pet Owner towards his pet if found with Ticks and fleas and not bathed properly.

Non-Payment of Dues and Desertion.

Issue of a Yellow slip may lead to Blue Page reporting and subsequent  Suspension of Services.

An Orange Slip is issued when the problem is repeated after the issue of three yellow slips and the problem still persists.  The slips are reminders for behavior correction as the behavior of the canine/feline may inadvertently affect the canine/feline/pet themselves.  

A Red Page may not necessarily be issued but will be marked against the Pet and could also be the Result of the Suspension of Services.  This information may also be shared with other Kennels offering services similar to the facilities we have. 

Blue Page Reports are basically reports based on the interaction between the pet owner and the management of the Park.

Following are some of the reasons why a Blue Page report may be required.

• Unnecessary Calling or chatter on WhatsApp, despite the Update Protocol.

• Suggestions on how to keep their pet while the pet stays with us.

• Accusations, Abusiveness, and belittling of the staff.

• Violation of not reporting any prior medical the canine/feline/pet may have.

Blue Pages are issued in the form of Follow Up Reports or as a Blue Page Report itself. 

A Blue Page report is normally signed off by the Feline owner for his or her Behaviour towards the staff of the Park or for any of the reasons mentioned in the Suspension of Services.

A Blue Page may also lead to the Feline being issued with a Red Page.

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Payment

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Please ensure you have booked a stay online for your pet and have paid all dues in advance.

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